Shipping policy

At ResinbyCG, we take great care in packaging each resin art lamp to ensure they reach you in perfect condition. However, despite our best efforts, there may be rare occasions where items arrive damaged or not as expected. In such cases, we want to assure you that we offer a clear and straightforward returns policy.

Customers have the option to return any damaged or unsatisfactory products within 15 days of receipt, provided they include the tracking number for reference. This 15-day period gives you plenty of time to inspect your Christmas gift or other purchases and make sure they meet your expectations. We understand how disappointing it can be to receive damaged items, and we're committed to resolving any issues promptly and fairly.

Once we receive the returned items, our team will carefully inspect them to verify the reported damage or issue. We take all concerns seriously and will work with you to find a suitable resolution. Depending on the situation, we may offer a replacement resin art lamp or issue a full refund.

Our goal is to ensure that you're completely satisfied with your shopping experience. We aim to make the return process as easy and stress-free as possible, and once we confirm the return's tracking activity, we'll process your refund promptly, ensuring you receive your funds without delay.

We believe that a transparent and customer-focused returns policy is key to building lasting trust and loyalty. By providing a fair and efficient process for returns and refunds, we demonstrate our commitment to excellent customer service and ensuring your satisfaction with every purchase.